Project Quality Management

Good project management techniques of quality are important to ensure that a project and provides the final results meet or exceed customer expectations. It 's important to monitor the project continuously to avoid mistakes and misunderstandings. "Quality" refers to the ability of a process or product to meet both the needs expressed or implied, with these requirements to be defined by stakeholders.

Having a quality plan of the project will help determine which standards are important for the project. It will also help ensure that the factors and activities that are requested by interested parties are included, while the useless activities are removed. It 'also important to remember that quality is an ongoing process. By refining and improving processes, the final result is improved continuously until the desired quality level is obtained

A quality team of the project must have good communication with key stakeholders of the project, in order to determine their needs and their definition of quality. In each project, the quality should be considered equal importance as the planning or the budget. Schedules and budgets frequently need to be adjusted as the project progresses until the desired result is achieved. After all, even if the end result is time and under budget, the project can not be considered a success if the quality does not meet the requirements.

Definition of quality

Quality management of the project begins with the definition of quality standards to be used for the project. This definition will come from stakeholders, beneficiaries, and often by the general rules for the organization. Accurate identification of quality standards will help ensure a successful project that will be accepted by stakeholders. In addition to the standard of quality for the final result of the project, there may be organizational quality standards that must be met for the effective management of the project, such as certain message types or methods of monitoring the project.

Quality Features

The final results of the project will be measured against certain characteristics that will determine their level of quality depends on how well they meet the needs of stakeholders. Quality characteristics such as performance, functionality, suitability, reliability, and consistency are commonly used to measure outcome of the project. These quality features are not only applied to the same deliverable, but also all the processes or methods used to provide the final product, such as devices or computers. Therefore, the quality requirements and must be fully stated and understood before any services, materials or equipment used in any part of the project are procured.

Quality Plan

A quality plan should be written to indicate all the activities and tasks that are necessary to meet the quality standards of the project. This plan will include a description of all quality standards and definitions, as well as a description of all the conditions that must be met to satisfy the stakeholders. The procedures to be used to ensure that all quality standards are followed will be part of the quality plan. All the elements of quality that are relevant to the project should be included, such as management responsibility, quality procedures documented existing design and document control procedures and requirements of purchase. Procedures to deal with the control test, the non-compliance and corrective actions taken is also important, as are the methods by which records are kept of the quality. The program of quality checks and any necessary training requirements should be included.

Quality Assurance

Quality control processes are used to provide stakeholders with assurance that standards are maintained, and that the end result will meet their needs. Instead of quality control, which occurs at the end of the process, quality assurance is planned during the first phases of the project. To facilitate this assurance, quality controls are planned, providing a structured review of project activities. As a result of these inspections, corrective actions may be approved, if necessary, through processes of change control.

The cycle of Shewhart

Often abbreviated as PDCA, this model includes four phases designed to help ensure quality assurance. This includes "planning" to establish processes and objectives, the "how" to implement processes, "control" to assess and monitor processes, and "act" to implement the changes necessary to achieve the desired quality. This endless cycle is considered to be in a constant quest for continuous improvement.

Quality control

Quality control is used to assess the outcomes with respect to the stated objectives and requirements, as well as the success of the project was in terms of budget, planning and management of the project objectives. The evaluations are performed during the quality control that will determine if the parties accept or reject the final result. If rejected, the actions of rework should be planned so as to bring the final result up to expectations. As a result, adjustments are added to the overall process by means of a control process change.

Quality Improvement

Quality improvement is a continuous and systematic process that is used to find a way to remove waste or actions necessary to make processes more efficient and effective. If the current level of quality does not match the expected level, the processes of quality improvement can be used to help identify and address problems that may cause the discrepancy. Quality improvement focuses on identifying what needs to be improved, analyzing processes, developing solutions or revisions that will solve the problem in order to verify that the new solution is effective.

Cost of Quality

In every project, there is a cost associated with the methods used to maintain quality levels. Poor Quality is defined as the final result can not satisfy the requirements of interested parties, or any other level of error or waste. These costs include all expenses that would be associated with the failure of the project, if this were to occur, in addition to the costs of preventive measures to avoid problems of quality and assessment costs for testing, evaluation and control .......